Authors

Head - Branch Banking & Retail Liabilities
Narendra has over 25 years of experience across the Retail Banking sector. He brings in a strong track record of driving profitable growth through a digital-first approach. At RBL Bank, he is responsible for making the Retail Liabilities business a sustainable growth engine. He also plays a major role in enhancing customer experience across multiple channels. Narendra is a CFA with a Post Graduate Diploma in Business Administration and is also passionate about running in his leisure time.
Customer Experience
Jul 07, 2025
Rethinking Banking Through Better Customer Experience
A perspective from Narendra Agrawal on elevating banking through seamless, customer-first experiences across all channels.
Facebook
Twitter
Linkedin
Whatsapp