Demat Account

RBL Bank offers Depository services for the benefit of its customers. Through this facility, customers can hold their securities in electronic form with Central Depository Services (India) Ltd (CDSL) and/or with National Securities Depository Limited (NSDL). Customers of the bank can open Demat account through our Designated branches which serve as Service Centers. Refer our List of DP Service Centers below.

Key Features

Bring order to your investments and invest with ease: Demat services allow you to keep all your holdings, from IPOs to mutual funds, shares, and bonds, in a convenient electronic format.
Keep a close watch on your investments: No more guesswork. Your Demat Account makes it simple and secure to track your investments, so you can stay on top of your portfolio.
No physical paperwork hassle: Say goodbye to the hassle of physical paperwork and hello to the convenience of having all your investments in one place.
Invest with peace of mind: Invest with confidence knowing that your investments are consolidated, organized, and accessible in just a few clicks.

How to open a Demat Account

For opening a Demat account, the customer is requested to collect the prescribed demat account opening form and KYC Registration format from any of our designated branches. Applicant & joint holder/s must submit completed application form along with copies of the below documents in person (along with the originals) for verification at the branch as per convenience:

Self-attested copies of the PAN card which is a mandatory requirement
Proof of Address, and Identity
Bank account particulars and cancelled cheque leaf
Passport size photograph

On opening the Account, a unique BO ID (Beneficial Owner Identification Number is allotted and communicated directly with the customer.

Further, the below steps need to be followed to open a Demat Account with us.

Step 1: Visit the Designated Branch: To open a Demat account, we request you to visit any of our Designated Branch and ask for a Demat Account opening form.
Step 2: Fill up an account opening form: Fill the demat account opening form completely in all respect and submit the same duly signed along with required documents to our customer service executive.
Step 3: Submission of required documents along with the account opening form: Submit copies of the required documents like proof of address, proof of identity, passport-sized photographs. We request you to carry the original documents for verification.
Step 4: In-Person Verification: In-Person Verification will be carried out by one of our customer service executives to check all the details provided in the account opening form.
Step 5: Obtain Demat Account Number: Based on the documents submitted, DP will open an account and intimate the demat account number or client id. This is also called beneficial owner identification number (BO-ID).

For all future transactions such as purchase/ Sale in securities will be credited/debited to this account.

List of Proof of Identity

PAN Card (Mandatory requirement)
Voter's ID
Passport
Driver's License
Aadhaar Card
Identity card with applicant's Photo issued by:
- Central or State Government and its departments
- Statutory or Regulatory Authorities
- Public Sector Undertakings (PSUs)
- Scheduled Commercial Banks
- Public Financial Institutions
- Colleges affiliated to universities.
- Professional Bodies such as ICAI, ICWAI, ICSI, Bar Council, etc.

List of Proof of Address

Passport
Voter ID Card
Driving License
Bank Passbook or Bank Statement
Electricity Bills (not more than 3 months old)
Telephone Bills (only landline - not more than 3 months old)
Lease or Sale Agreement of Residence
Self-declaration by High Court or Supreme Court Judges
ID cards with applicant's Photo issued by:
- Central or State Government and its departments
- Statutory or Regulatory Authorities
- Public Sector Undertakings (PSUs)
- Scheduled Commercial Banks
- Public Financial Institutions
- Colleges affiliated to universities.
- Professional Bodies such as ICAI, ICWAI, ICSI, Bar Council, etc.

Basic details of DP:

RBL Bank Limited, 1st Lane, Shahupuri, Kolhapur - 416001. Maharashtra State, India.

SEBI Registration number: IN-DP-10-2015

List of DP Service Centers:

CDSL Service Center List

NSDL Service Center List

Names and contact details of key managerial personnel (KMPs) including compliance officer:

KMPs

Name	Contact no	email ID
Ms. Niti Arya - Company Secretary	+91 22 43020600	Niti.Arya@rblbank.com
Mr. Deepak Ruiya - Deputy Chief Financial Officer	+91 22 43020600	Deepak.Ruiya@rblbank.com
Mr. Rajeev Ahuja - Executive Director	+91 22 43020600	Rajeev.Ahuja@rblbank.com
Mr. R Subramaniakumar - Managing Director & CEO	+91 22 43020600	MDoffice@rblbank.com

Compliance Officers

Mr. Anand Adhikari - Compliance officer for NSDL / CDSL	+91 22 43020600	Anand.Adhikari@rblbank.com
Mr. Prakash Gupta - Chief Compliance officer of the Bank	+91 22 43020600	Prakash.g@rblbank.com

How to file a Complaint:

In case of unresolved issues, customers may raise the query/complaint through the following channels and also check the status of the same on these respective channels.

Channels for registering query/complaint	Procedure
Branch	Customer may raise a query or submit the written complaint to an RBL Bank branch where the customer holds the Demat account or to the branch where request was submitted.
Call Center	Customer may raise a query or complaint through the Contact Center by writing or calling as per details provided as under: Email: customercare@rblbank.com Tel.: +91 22 6115 6300
Grievance Redressal	If not satisfied with the response received from respective channel, customer may raise the grievance as per redressal matrix. Please click here for the details.

Please click here for redressal of investor grievances.

Investor Grievance Redressal Mechanism:

Details of Authorized Persons:

Name	Contact no	email ID
Ms. Niti Arya - Company Secretary	+91 22 43020600	Niti.Arya@rblbank.com
Mr. Deepak Ruiya - Deputy Chief Financial Officer	+91 22 43020600	Deepak.Ruiya@rblbank.com
Mr. Rajeev Ahuja - Executive Director	+91 22 43020600	Rajeev.Ahuja@rblbank.com
Mr. R Subramaniakumar - Managing Director & CEO	+91 22 43020600	MDoffice@rblbank.com

SEBI Notification

Dated: December 23, 2021

All Participants are hereby informed that SEBI vide its letter no. SEBI/HO/MIRSD/DOP/OW/P/2021/37347/1 dated December 15, 2021 has issued Investor Charter and disclosure of Investor Complaints by Depository Participants on their websites.

In abovementioned letter SEBI has directed that Participants are advised to bring the Investor Charter for Depositories and Depository Participants (copy placed at Annexure A) along with the information to be provided in the links of the charter (Copy placed at Annexure B), to the notice of their clients (existing as well as new clients) through publishing the Investor Charter on their respective websites, making them available at prominent places in the office, provide a copy of Investor Charter as a part of account opening kit to the clients, through e-mails/ letters etc

Furthermore, NSDL has uploaded the Investor Charter on the NSDL website. The same is available on link https://nsdl.co.in under news section.

Additionally, in order to bring about transparency in the Investor Grievance Redressal Mechanism, it has been decided that all the DPs shall disclose on their respective websites, the data on complaints received against them or against issues dealt by them and redressal thereof, latest by 7th of succeeding month, as per the format enclosed at Annexure ‘C’.

Dated: December 09, 2020

SEBI circular No. SEBI/HO/CFD/CMD/CIR/P/2020/242 dated December 09, 2020 regarding e-Voting Facility Provided by Listed Entities.

For accessing the e-voting pages of various e- voting service providers (ESPs), shareholders were given the option to register directly with the depository or access the various ESP portals from their demat accounts.

As informed by Depository that the current functionalities of IDeAS Integration has been enhanced to facilitate e-voting also. Bank is making necessary integration i.e. redirecting their clients from Bank’s website to either NSDL IDeAS facility or directly to the e-voting page within the IDeAS facility shortly.

Till the time of implementation of aforesaid integration, customers’ can access the e-Voting platform of NSDL using the URL i.e https://eservices.nsdl.com

Dated: January 09, 2020

Amendments to the Indian Stamp Act, 1899 notified in The Finance Act, 2019 w.r.t. Levy of Stamp Duty on Transfer of Securities w.e.f. April 1, 2020

As per recent amendments to the Indian Stamp Act, 1899 notified in The Finance Act, 2019 by Ministry of Law and Justice dated February 21, 2019, there will be a levy of stamp duty (@ 0.005%) on the transfer of securities with effect from April 1, 2020 onwards.

Further, as per rule 5(1) of the Indian Stamp (Collection of Stamp-Duty through Stock Exchanges, Clearing Corporations and Depositories) Rules, 2019, stamp duty is leviable under clause (b) of sub-section (1) of Section 9A of the Act is to be collected before the execution of all off-market transfers on the consideration amount specified by the transferor. This levy of stamp duty will be collected from Demat customers’ thru’ monthly bill towards demat charges.

Dated: July 04, 2019

You may now lodge your grievances/complaints on securities market related issues online on SEBI’s portal viz. SCORES.

Please note the URL Link : https://scores.gov.in/scores/Welcome.html by following the below mentioned procedure for speedy redressal of your grievances.

Register on SCORES portal

Mandatory details for filing complaints on SCORES - Name, PAN, Address, Mobile Number, E-mail ID.
Benefits:
- Filing compliant on SCORES – Easy & quick
- Effective Communication
- Speedy redressal of the grievances

Dated: June 08, 2018

As per SEBI notification -With effect from December 05, 2018, requests for transfer of physical securities of any listed companies will not be processed at Company/RTA end (except in case of transmission or transposition of securities).

Dated: March 16, 2018

SEBI LETTER – FLASHING A LINK TO SCORES ON THE DASHBOARD OF DEMAT ACCOUNT

SEBI vide its’ letter dated March 07, 2018 has informed that customers can now lodge their grievances / complaints on securities market related issues on SEBI’s portal viz. SCORES, please note the URL Link : https://scores.gov.in/scores/Welcome.html

Dated: June 02, 2017

You may now link your Aadhaar with demat accounts. Please visit your nearest RBL Bank branch with a self-attested Aadhaar card copy to update.
As per SEBI circular ref no. CIR/MIRSD/120/2016 dated November 10,2016, individual demat customers are now required to mandatorily provide CKYC details alongwith demat account opening applications. To update CKYC details, please visit your nearest RBL Bank branch.

Dated: December 21, 2016

SEBI vide its letter dated December 21, 2016 and CDSL circular no. CDSL/OPS/DP/GENRL/2017/32 dated January 16, 2017 has advised all DPs to ask Demat account holders to submit their email IDs, mobile numbers for SMS alerts and new bank account details where such data is not updated in their demat account. The Demat account holders’ are informed that the facility to opt for Annual Report in electronic form by submitting email id & opting for annual report flag as ‘Y’ if they wish to inform companies about their email id. Request to approach to your nearest RBL Bank branch.

Dated: January 01, 2016

As per SEBI guidelines, ASBA has been made mandatory payment mechanism for all investors including retail individual investors for all public issues opening on or after January 1, 2016:

No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

Issued in the interest of investors

Dated: September 02, 2014

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.

Dated: August 28, 2014

ATTENTION INVESTORS

Prevent unauthorized transactions in your demat account

Update your Mobile Number with your Depository Participant.
Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL on the same day.

Issued in the interest of investors

Investor Charter

INFORMATION REGARDING GRIEVANCE REDRESSAL MECHANISM

First level

Please contact our Principal Nodal Officer – Banking, Mr Vikas Nigam on 022 7143 2700 or write in to principalnodalofficer@rblbank.com

Second level

Please contact Compliance Officer of RBL BANK (CDSL DP ID: 13038900 and NSDL DP ID: IN304115) viz. Mr. Anand Adhikari, Email ID: anand.adhikari@rblbank.com; and Phone No. – 022 43020899.

Third Level

If not satisfied with the response of RBL Bank - DP, you may contact the concerned Depository at the following -

Depository Name	Web Address	Contact No	Email-ID
Central Depository Services India Limited (ie. CDSL)	www.cdslindia.com	022-2272-3333	complaints@cdslindia.com
National Securities Depository Limited (ie. NSDL)	www.nsdl.co.in	022-2499-4200	relations@nsdl.co.in

You can also lodge your grievances with SEBI at http://scores.gov.in. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.