Do’s

• Always verify the authenticity of website or person before sharing any details
• Check sender email address for unknown domain (e.g. rbibank.com, rblbanks.com)
• Always download RBL MoBank app from the App Store or Play Store
• Enable multi-factor authentication on personal email accounts and social media accounts
• If you think you might have accidentally/ unintentionally clicked on a malicious link or attachment, Do not panic. Report/Inform to Information Security Team (infosec@rblbank.com) immediately
• Review your account statement frequently to check for any unauthorized transaction
• Take precautions while banking on your phone in public places
• Never save your Bank details on your mobile phone
• Ensure that anti-virus is regularly updated
• Ensure that your MoBank app is updated to the latest/ most recent version
• Update device software from provider (Microsoft for Windows, Google for Android, Apple for iOS)
• Change your password if you feel that you may have unknowingly/ unintentionally shared your password

Don’ts

• Do not entertain any email/call claiming to be Bank/Bank's representative asking for PIN, password, credit card details, departmental information etc.
• Do not use/post your work email address on public forums, e-commerce websites, rewards vouchers and blogs. It could be grabbed by hacker and used for spamming attack
• Do not share sensitive information like login details/OTP/Password etc.
• Do not open the link or respond to unknown emails coming from untrusted source
• Do not reply to suspicious emails/sms and report such emails/sms to information security team
• Do not share your bank account number, Debit card no./ATM PIN, CVV printed on the back of your card and Internet banking password/M-PIN
• Avoid using public/ open WiFi, public/ open VPN/ hotspots to connect to the mobile application
• Do not accept files/ documents from unknown sources
• Do not write down login credentials, OTP or any other identifiable information on a paper